[Your address]
								[Your telephone number]
								[Your e-mail address]
								[Date]
[Insert Ombudsman’s address:]

[If you live in England:]
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

[If you live in Wales:]
Public Services Ombudsman for Wales
1 Ffordd Yr Hen Gae
Pencoed
Pen-y-Bont ar Ogwr
CF35 5LJ

By [first class post / email to: [insert email address]


Dear Sir/Madam

Re:	Complaint about [name of council] Council
	
I write to ask if the Ombudsman could investigate the following complaint.  

I enclose:
* Your complaint form, which I have completed.
* A copy of my original complaint to [name of council] Council dated [date].
* [Insert the following if the Council has determined your complaint:] A copy of the Council’s decision on my complaint.

[OR, insert the following if the Council have not made a decision on your complaint, but have exceeded the time limit in their published policy for determining complaints:]
The Council have not responded fully to my complaint within the timescale set out in their complaint policy.

I look forward to hearing from you.

Yours faithfully




[Your name]

Enc:	Complaint form
	Letter[s] dated [dates]




E&W_HB_LLORD_07
From landlord to Ombudsman
Complaint