Documents

A template letter you can use to make a formal complaint to an English council about your homeless application.

Important notes:

• Get specialist advice to check if you should make a formal complaint (there are other ways you can challenge decisions made on your homeless application, e.g. asking a council to review a decision).
• Get independent advice. Shelter’s national helpline is 0808 800 4444. Or search for a legal aid provider online at https://www.gov.uk/check-legal...
• Information about the help councils must give you is available at http://england.shelter.org.uk/...