Formal complaint about your homeless application

A template letter you can use to make a formal complaint to an English council about your homeless application.

Important notes:

  • Get specialist advice to check if you should make a formal complaint (there are other ways you can challenge decisions made on your homeless application, e.g. asking a council to review a decision).
  • Get independent advice. Shelter’s national helpline is 0808 800 4444. Or search for a legal aid provider online at
  • Information about the help councils must give you is available at

Country England

User Member of the Public

Subject Homelessness

Document Type Letter


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