Your right to a homeless review (text for webpage and/or booklet guide)

This document provides text that you can use for a webpage or guide which gives homeless applicants advice about their statutory right to a homeless review under section 202 of the Housing Act 1996.

The text provides a detailed guide to homeless applicants' right to a review, which can supplement the brief explanations in decision notification letters. Customers can be signposted to the guide if they need more information.


  • What is a homeless review?
  • Which decisions can I ask the Council to review?What if I’m unsure if a particular decision can be reviewed?
  • Is there a time limit for asking for a review?
  • What if I didn't receive the decision letter and only found out about the decision after the 21-day deadline?
  • What if I miss the 21-day deadline for asking for a review?
  • How do I ask for a review?
  • Must I give my reasons for asking for a review when requesting the review?
  • I am thinking of refusing an offer of accommodation. What should I do?
  • Can someone else act on my behalf?
  • How can I get independent advice?
  • Do I need to provide an address? What if I'm homeless and don't have an address?
  • Who will make the decision on my review?
  • When will I receive a decision on my review?
  • How does the Council decide whether to overturn the original decision?
  • What if my situation changes once I've asked for a review?
  • Will the Council arrange accommodation for me while I wait for a decision on my review?
  • What if I can't ask for a decision to be reviewed?
  • Can I appeal the review decision?
  • Can I complain?
  • What if I have more questions?


This document makes certain assumptions about the information you want to give to homeless applicants (which you can of course amend according to your own requirements).

For example, it's assumed that:

  • You wish to signpost customers to local organisations that provide independent advice.
  • You offer customers a form they can use to request a review.
  • You also allow homeless applicants to request a review online (by completing an online form).

The document also makes assumptions about your particular procedure (over and above the obligations contained in the review procedure regulations).

For example the document states that:

  • You will acknowledge review requests in writing no later than 14 days from receipt of the review request.
  • You will confirm in writing the date by when homeless applicants must provide their reasons for requesting a review and any supporting information, which will be not less than 14 days from the date of the review acknowledgement letter (unless an earlier legal time limit applies).
  • You will confirm (in the same review acknowledgement letter) who will be conducting the review, and give the details of an officer the applicant can contact if they have queries in connection with the review.
  • You may sometimes ask an independent contractor to carry out the review or to help with making inquiries.

You'll therefore need to review the text to ensure it accurately describes your Council's particular procedure and processes.

Country England

User Social Landlord or Local Authority

Subject AdviceHomelessness

Document Type Leaflet / GuideWebpage text


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