Becoming an approved registered user

Contact me if you can't find an answer to your question.

What is an 'approved registered user'?

You're an approved registered user if:

• you've created an account using a valid work email
• you're employed by a local authority or housing association in England or Wales, and
• we've given you permission to access the documents on the website that are only for use by council and social landlord employees.

How do I become an approved registered user?

If you're employed by a local authority or housing association in England or Wales all you need to do is to create an account using a valid work email.

We will email you when you're 'approved registered' status has been approved.

How will I know my application has been approved and that I'm a registered user?

Once you've created an account we'll notify you by email once we've changed your status to approved registered user.

NB: this will be the second confirmation email you receive.

We aim to do this within 24 hours, but we usually do it sooner.

What if I've tried to create an account but I'm experiencing problems?

Please contact me if you're experiencing any problems with creating an account.